Amazon Refund Orders In-App Refund
- Apply for a refund in regards to a $70 million settlement in which Amazon will refund consumers for unauthorized in-app charges made by a child between November 2011 and May 2016
- Amazon will be sending email to customers to notify them if they qualify for a refund
- Customers can also access the refund URL and login to their account to check refund status.
Amazon.com/gp/mas/refund-orders/in-apprefund requires a username and password in order to login. Those who do not qualify for the lawsuit will see the following statement when accessing their account: “Sorry, but you do not appear to have any potentially eligible in-app purchase refunds as defined by the court. Thank you for being an Amazon Appstore customer.”
The reason for this settlement is because Amazon did not require a password for in-app purchases, which allowed children to spend hundreds of dollars playing “free” games by buying virtual goods—like coins, stars, and pet food—without their parents’ permission.
Anyone in the US who had a child under the age of 18 and made in-app purchases without their permission between November 2011 and May 2016 may qualify for a nice refund.
- The ruling came from the Federal Trade Commission
- To apply for a refund, use the link in the email, visit this Amazon webpage(link is external), or log on to into an Amazon account and look in the Message Center under “Important Messages.”
- All refunds must be applied for not later than May 28, 2018
- Amazon will review all refund request and contact the customer if further information is required
Any questions in regards to the refund can be directed to an Amazon customer service agent at 866-216-1072. Those looking to contact the Amazon corporate office via US Mail can write to: Amazon Headquarters 410 Terry Ave. N Seattle, WA 98109 or reach out to them via phone at 1-206-266-1000.