www.gonsm.com/welcome – Enter Loan Number to Apply

GONSM Welcome

  • Enter the loan number and last four digits of the applicants Social Security Number in order to start a loan application
  • Ideal for the consumer who needs a loan but is getting turned down through traditional avenues
  • Operated by Nationstar Mortgage LLC who is an Equal Housing Lender (Mr. Cooper is a service mark of Nationstar Mortgage LLC.)

Any questions in regards to the GONSM.com/Welcome promotional offer can be directed to a customer service agent at 888-480-2432 (please have the loan account number on hand for current loans). The customer service call center is open from Monday – Thursday 7 a.m. to 8 p.m. (CT) – Friday 7 a.m. to 6 p.m. (CT) – Saturday 8 a.m. to 2 p.m. (CT).  The GONSM Welcome toll-free customer service hotline is closed on Sundays and federal holidays (i.e. Christmas).  Customers looking to reach out to Mr. Cooper by email can send it to: accessibility@mrcooper.com.

GONSM.com/Welcome Addresses

  • Payments: Mr. Cooper, PO Box 650783, Dallas, TX 75265
  • Overnight mail: Mr. Cooper, Attn: Payment Processing, 8950 Cypress Waters Blvd., Dallas, TX 75019
  • Payoff funds: Mr. Cooper8950 Cypress Waters Blvd.Dallas, TX 75019
  • Customers service issues: Attn: Customer Relations, PO Box 619098, Dallas, TX 75261-9741 (this address should be used for complaint letters or to request information about the firm)

www.GONSM.com/Welcome Payment Information

  • The customers prior loan servicers will continue to forward payments to Mr. Copper for 60 days from the transfer date (be sure to make a change with in 60 days)
  • All Mr. Cooper payments will be posted to an account within 10 business days
  • Those looking to pay off a Mr. Cooper loan in full will have to write a letter with their loan number, the address of the property, and all the most up-to-date contact information Mr. Cooper (aka the Coop show) that they would like to pay their loan off early
  • Applicants are encouraged to check out the rent vs buy calculator tool offered by Mr. Cooper before making a loan application


  1. www.gonsm.com/welcome