T-Mobile Refund
- A refund program intended for current and former T-Mobile customers who may have incurred unauthorized charges for third-party Premium SMS services (aka charged for text messages without prior consent)
- Operated by T-Mobile
- Any questions about the site/program can be directed to “Premium Text Message Refund Program” at P.O. Box 35126 Seattle, WA 98124-5126 or by email at T-MobileRefund@gcginc.com or by calling 1 (855) 382-6403
Common third-party text that may fall under this T-Mobile refund program include charges for sports scores, weather, lotto, jokes or horoscopes type text. These text charges must be unauthorized by the customer in order to receive a refund from T-Mobile. These third parties usually will use a 4-, 5-, or 6-digit number or short code in hopes to get a customer to respond to the text or may simply direct the T-Mobile customer to a third party website.
Premium SMS Refund Program Notes
- April 30, 2015 will be the deadline to submit an account summary request
- June 30, 2014 will be the deadline to file a claim
- The amount of refund will vary depending on a variety of factors to include the amount of unauthorized Premium Text Message charges that have not already been reimbursed
- Those who qualify for a refund from T-Mobile will receive the refund as either a account credit or refund check (current T-Mobile customers will receive a credit while former customers will receive a check)
- Customers can call T-Mobile Customer Care at 1 (877) 453-1304 to have a free “block” put on their phone preventing such third-party text
- Allow 14 days for the credit to be processed or the refund check to be delivered
In order to file a claim under the T-Mobile Refund program a customer must first register. In order to register the customer will need their Full Legal Name, Current Mailing Address, Current Contact Phone Number and a valid Email address. Customer will have to provide T-Mobile account information to include:
- Billing account holder’s name
- Billing Address
- Email address associated with the T-Mobile account
- Last 4 digits of the account holder’s SSN, or TAX ID for business and government accounts
- Start and end dates of T-Mobile service
- Status of account: former or current customer
- Type of account: Pay in Advance (prepaid) or Regular (postpaid)
- All T-Mobile phone numbers that are claiming a Premium SMS Charge
Before customers file a claim with T-Mobile it is advised they request a Account Summary to determine if they were charged for a unauthorized Premium Text Message. The easiest way to obtain an Account Summary is by downloading a Account Summary Request Form and emailing it to T-MobileRefund@gcginc.com. Customer who have valid claims can either eceive a refund or credit for a flat amount of $40, receive a refund or credit for all or part of the charges identified on the customers Refund Claim Form or contest a rewarded or rejected claim.
- Domain: www.t-mobilerefund.com
- Operated by: T-Mobile
- Designed for: Unauthorized charges for third-party Premium SMS