www.wayfair.com/returns – Return an Item to Wayfair

Wayfair Returns

  • Access the Wayfair Return Center
  • A must for someone looking to return a product to Wayfair
  • Operated by Wayfair and available for use for most items

Wayfair.com/Returns makes returning an item quick and easy (so easy the customer will be able to sleep easy knowing their item is back on its way to Wayfair that very day).  In order to start the return process the customer will need to look up the order via www.Wayfair.com/returns.  In order to look up the order please provide the order number and the billing address that was used at the time of purchase.  Wayfair customers can also simply login to their account to find the purchased item and begin the return process.  Those who received a Wayfair item as a gift will have to provide the tracking number and shipping zip code in order to being the return process.  Please note the item tracking number can be found on the paperwork received with the item in the top right hand corner.

www.Wayfair.com/Returns Policy Highlights

  1. Customers can submit a return of an item and receive a refund of the merchandise total within 30 days of delivery
  2. Please allow up to 24 hours for funds to be returned from the time the item is received (Wayfair needs to inspect the item to ensure it is not damaged)
  3. Please note those who return an item the return shipping costs will be deducted from their total refund amount
  4. Some items have a modify return policy (i.e. bed mattresses)
  5. Items must be in new condition and in the original packaging to qualify for a refund
  6. Some Wayfair items CANNOT be returned (i.e. gift certificates, clearance items, personalized items, and items marked “non-fundable”)
  7. Returns can still be processed even if the purchase was made via credit card
  8. Customers who have an item arrived damage will have 30 days to notify Wayfair of the damage and request a replacement
  9. Any questions about the Wayfair return policy can be directed to 1 (866) 263-8325


  1. www.wayfair.com/returns